Refund policy

Return & Refund Policy

Last updated: July 2026

At ARVLUX Fine Jewelry, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we're here to help.

Returns

We offer a 15-day return policy, which means you have 15-days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unworn, unused, and in its original condition.
Be returned in its original packaging.
Include all original tags, certificates, and accessories (if applicable).
Be accompanied by proof of purchase or your order confirmation.

To initiate a return, please contact us at support@arvlux.com.

Please do not send your item back without receiving return authorization from our customer support team. Returns sent without prior approval may not be accepted.

Return Shipping

If your return request is approved, we will provide instructions on how and where to send your item.

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged or defective, or you receive the wrong product, please contact us within 48 hours of delivery at support@arvlux.com.

Please include:

Your order number
Clear photographs of the product
Photos of the packaging

We will review your request and work to resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized jewelry
Engraved items
Made-to-order jewelry
Resized or altered jewelry
Final Sale or Clearance items
Gift Cards
Items that show signs of wear, damage, misuse, or improper handling after delivery

If you have questions about whether your item qualifies for a return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please request a return for your original purchase (if eligible) within 30 days of delivery. Once your return has been received and approved, you may place a new order for the item of your choice.

Customized, engraved, personalized, resized, and final sale items are not eligible for exchange.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, the item must be

Unworn and unused
In its original packaging
Returned with all tags, certificates, and proof of purchase

This right does not apply to customized or personalized products where permitted by applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 15 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@arvlux.com.