Shipping policy

Last updated: July 2026

At ARVLUX Fine Jewelry, we are committed to delivering your jewelry safely, securely, and on time. Every order is carefully inspected, packaged, and shipped with the utmost care to ensure it arrives in excellent condition.

1. Order Processing

In-stock items are typically processed within 10-15 business days after payment confirmation.
Made-to-order, customized, engraved, or personalized jewelry may require additional processing time. The estimated production time will be displayed on the product page or communicated during checkout.
Orders placed on weekends or public holidays will be processed on the next business day.

2. International Shipping

We currently ship to selected international destinations.

Shipping Method	Charges	Estimated Delivery
Standard International	Free	10–15 Business Days
Express International	Calculated at Checkout	5–8 Business Days

Note: Express Shipping is an optional paid service available during checkout. Customers who select Express Shipping will be charged an additional $50 USD shipping fee.

Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary depending on customs clearance, destination, courier operations, weather conditions, or other unforeseen circumstances.

Customers are responsible for any customs duties, import taxes, VAT, or local government charges unless otherwise stated.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become active.

4. Order Status

Status	Description
Processing	Your order has been received and is being prepared for shipment.
Shipped	Your order has been dispatched and is on its way.
Delivered	Your order has been successfully delivered.
Delayed	Delivery has been delayed due to courier operations or unforeseen circumstances.

5. Shipping Delays

Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

Weather conditions
Public holidays
Customs inspections
Courier service disruptions
Natural disasters
Other circumstances beyond our reasonable control

While we work closely with our shipping partners, ARVLUX Fine Jewelry is not responsible for shipping delays caused by third-party carriers or customs authorities.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect shipping address is provided and the order has already been processed or shipped, ARVLUX cannot guarantee successful delivery or recovery of the package.

If a shipment is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

7. Lost, Damaged, or Missing Packages

Please inspect your package immediately upon delivery.

If your order arrives damaged, appears tampered with, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photographs of the product
Photos of the shipping box and packaging

Our team will investigate the issue with the shipping carrier and work toward an appropriate resolution.

8. Duties, Taxes & Customs Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges imposed by the destination country.

These charges are determined by your local customs authority, are outside ARVLUX's control, and remain the customer's responsibility.

These fees are non-refundable.